Question 1

Does the accommodation fee change depending on the number of guests?

Accepted Answer

The entire house will be reserved for private use (i.e. limited to one booking/group per day) for a fixed fee. The accommodation fee is the same for one person as it is up to a maximum of 5 people.

Question 2

Can I get on a waitlist for cancellations on my preferred dates?

Accepted Answer

Reservations are first-come, first-serve. There is no waiting list for cancellations. Please check the AirBnB Calendar regularly for potential cancelations or openings on specific preferred dates.

Question 3

Can I change the date(s) of my booking?

Accepted Answer

Changes to reservations, if applicable, are subject to Availability and the Terms and Conditions with AirBnB. Please contact AirBnB directly for enquiries.

Question 4

Is there any charge for cancellations?

Accepted Answer

Cancellations to reservations, if applicable, are subject to the Terms and Conditions via AirBnB. Please process cancellations direcly through AirBnB for confirmed reservations.

For reference, our Terms for for Cancellations is a full refund up to to 30 days prior to the first day of the booking, after which time customers are required to pay 100% of the cost of the booking for cancellations.

Question 5

What time is check-in/check-out?

Accepted Answer

Check-in is anytime after 3:00pm and check-out is before 11:00am. We ask that guests ensure they adhere to the check-out time as cleaning needs to be carried out for the next guest. Please note that once the check-out deadline has passed, the lock code will automatically become invalid and you will be charged an Extension Fee.

Question 6

Can I check in early?

Accepted Answer

As a general rule, check-in is any time after 15:00. However, if there is no guest the preceding night, it MAY be possible - with prior approval - for a earlier check-in time to be accommodated. In any case, guests MUST contact us in advance if they wish to arrange an early check-in.

However, if cleaning and disinfection work has been completed, we may allow check-in before the check-in time (early check-in), so if you wish, please contact us using the contact method for each reservation site.

Question 7

Can I check out late?

Accepted Answer

Please be aware that check-out time is before 11:00am

Question 8

Do you offer daily cleaning of the guesthouse?

Accepted Answer

Cleaning and full disinfection are done after a guest checks-out. Guests will be responsible for their own cleaning and upkeep (emptying trash, washing dishes, etc.) during their stay.

*Vacuum cleaners, cleaning tools, etc. are all provided and available for guests to use freely.

Question 9

Can you change the linens (bed sheets, pillow covers) and towels?

Accepted Answer

As a general rule, bed linens and towel sets are provided based on the number of guests and the length of stay. For guests staying one week or more, bed linens (bed sheets and pillow covers) will be changed once per week. For bath towels, guests may wash these themselves in the washing machine + dryer (laundry liquid provided) as-needed.

Question 10

When is garbage collected?

Accepted Answer

Waste bins are provided within the guesthouse as well as larger trash & recycle bins outside the guesthouse. We do not offer trash pickup, guests are requested to maintain the cleanliness inside the guesthouse during their stay, including emptying the garbage bins and taking out the trash & recyclables as-needed (Recyclables should be separated into "burnable trash", plastics, and cans + glass bottles).

Question 11

Can you also collect large trash?

Accepted Answer

The trash cans in the 1st floor kitchen and the 2nd floor bedroom is only for burnable garbage.
There are two large trash bins next to the deck on the outside of the guesthouse where guests can dispose of other, larger items as well as recyclables [bottles, cans, plastic].

Question 12

Can I smoke inside the Guesthouse?

Accepted Answer

Smoking is strictly prohibited inside the Guesthouse (this includes electronic cigarettes or vapes).
 Smoking outside the guesthouse, including anywhere on the MIYABI Guesthouse property is also prohibited.
 *Please note that we take this policy very seriously. Guests found to be smoking/have been smoking inside the guesthouse will be charged a penalty of 50,000 yen PER DAY of stay and asked to leave. Nos refunds will be given.

Question 13

Can I bring my pet?

Accepted Answer

We do not allow pets except in the case of assistance/service dogs.

Question 14

Can you issue a receipt?

Accepted Answer

Receipts, if needed, can be issued by AirBnB after payment has been processed. Please visit AirBnB for instructions.

Question 15

Is there a parking lot?

Accepted Answer

Free parking for up to two vehicles is available on site.

Question 16

Is there a bicycle parking lot (for bicycles)?

Accepted Answer

Bicycle parking is available on the premises.

Question 17

Do you provide FREE Wi-Fi?

Accepted Answer

Miyabi Guesthouse provides a dedicated (to the guesthouse-only) Hi-speed Wi-Fi [up to 50Mbps upload & 150Mbps download speeds] included in the rental fee.

Question 18

Is the Wi-Fi shared with anyone else?

Accepted Answer

Dedicated Wi-Fi for the Guesthouse guests ONLY.

Question 19

How far are you from Kanazawa Station?

Accepted Answer

Miyabi Guesthouse is only a 30-35 minute drive from Kanazawa Station.

Question 20

How far are you from Komatsu Airport?

Accepted Answer

Miyabi Guesthouse is only a 25-30 minute drive from Komatsu International Airport.

Question 21

Do you have a plan that includes breakfast?

Accepted Answer

Breakfast is not currently available.

Miyabi Guesthouse features a full kitchen, including a toaster, cooking pots + pans, a rice cooker, etc., so please feel free to use them.

There are various local restaurants + cafes in the area, however as we are in the countryside their opening hours tend to be a bit hit or miss. Please ask us for recommendations - we've tried them all!

Question 22

Can we use the BBQ?

Accepted Answer

Guests may make use of the BBQ on the back patio during daylight hours and into the EARLY evening. We ask that guests respect the fact that we live there and noise should be kept to a minimum.

Question 23

Are there any Onsen (hot springs) nearby?

Accepted Answer

There are several Onsen near Miyabi Guest House of varying standards and amenities, some as close as 3-4 minutes by car, while others are slightly farther away:

[Meiotoiwa Onsen] Meiotoiwa Onsen Rakuyo 3 minutes by car
[Tedori Onsen] Bird Humming Torigoe Kobo-yu 4 minutes by car
[Hakusan Suginoko Onsen] Hakusan Suginoko Onsen 10 minutes by car
[Daimon Onsen] Daimon Onsen Center 12 minutes by car
[Hakusan-ri Onsen] Hakusan-ri 16 minutes by car
[Himei no Yu] 17 minutes by car <No. 1 in the ranking of “Popular Super Public Baths and Hot Spring Facilities in Ishikawa Prefecture” as of December 2024

Question 24

Where is the nearest supermarket or convenience store?

Accepted Answer

There is a Genki supermarket and two Konbini just a short 5-minute drive away.

A Coop Tedori store 5 minutes by car | Business hours: 9:00-19:30
Genki Hakusancho store 5 minutes by car | Business hours: 9:00-21:00
Lawsons + 7-Eleven 5 minutes by car | Open 24 hours
JA Hakusan Farmers Market 15 minutes by car | Business hours: 9:00-19:00 Irregular holidays (also open on Saturdays, Sundays, and holidays)

*This is a large, popular shop that sells farm-fresh vegetables, fruits, rice, fresh fish, flowers (cut flowers and potted plants), and other daily necessities, and is popular among shoppers from Kanazawa.

Question 25

What happens if I break something?

Accepted Answer

Things get broken occassionally. It’s life, we get it. However, If a customer seriously damages any household items or equipment, we ask that you let us know promptly and honestly. Please note that guests are liable for damages beyond “normal wear and tear”, and will be charged accordingly depending on the item that is broken or damaged. Please also note that we take inventory between each new guest’s stay and any items that are found to be missing will also be charged back to the guest accordingly.

Question 26

Can I make a reservation on the same day?

Accepted Answer

We do not accept same-day reservations via AirBnB, however if there is a vacancy, we MAY be able to accommodate you, please contact us directly.

Question 27

Can I use the wood-burning stove?

Accepted Answer

Yes, however we have strict rules in place which guests MUST agree and adhere to in order to use the wood-burning stove. Please see our AirBnB listing for the detailed House Rules on fireplace/wood-burning stove use.

Question 28

I plan to go by public transportation (bus or train). Is there a shuttle service?

Accepted Answer

There is no “shuttle service” to Miyabi Guesthouse, however it is possible to take the local train from Kanazawa Station to Tsurugi station, which is only a 10 minute drive from the guesthouse, where guests who do not have their own car can take a taxi. Likewise, we recommend the best option from Komatsu airport is taxi – or better – to arrange your own car hire during your intended stay.

Question 29

Can you assist with any special requests?

Accepted Answer

We are eager to assist wherever possible and will consider special requests on a case-by-case basis – just ask us!

Question 30

How do I contact you for inquiries and reservations?

Accepted Answer

Before Reservation
For inquiries before making a reservation, please contact us via the Inquiry Form in the "Contact US" section of our homepage.

After a Confirmed Reservation has Already Been Made
As we currently only take reservations for Miyabi Guesthouse through Airbnb, after a reservation has already been made, please use the Enquiry channel provided by AirBnB for any questions or concerns prior to your stay with us.

FREQUENTLY ASKED QUESTIONS