FREQUENTLY ASKED QUESTIONS
Cancellations to reservations, if applicable, are subject to the Terms and Conditions via AirBnB. Please process cancellations direcly through AirBnB for confirmed reservations.
For reference, our Terms for for Cancellations is a full refund up to to 30 days prior to the first day of the booking, after which time customers are required to pay 100% of the cost of the booking for cancellations.
Check-in is anytime after 3:00pm and check-out is before 11:00am. We ask that guests ensure they adhere to the check-out time as cleaning needs to be carried out for the next guest. Please note that once the check-out deadline has passed, the lock code will automatically become invalid and you will be charged an Extension Fee.
As a general rule, check-in is any time after 15:00. However, if there is no guest the preceding night, it MAY be possible - with prior approval - for a earlier check-in time to be accommodated. In any case, guests MUST contact us in advance if they wish to arrange an early check-in.
However, if cleaning and disinfection work has been completed, we may allow check-in before the check-in time (early check-in), so if you wish, please contact us using the contact method for each reservation site.
As a general rule, bed linens and towel sets are provided based on the number of guests and the length of stay. For guests staying one week or more, bed linens (bed sheets and pillow covers) will be changed once per week. For bath towels, guests may wash these themselves in the washing machine + dryer (laundry liquid provided) as-needed.
Waste bins are provided within the guesthouse as well as larger trash & recycle bins outside the guesthouse. We do not offer trash pickup, guests are requested to maintain the cleanliness inside the guesthouse during their stay, including emptying the garbage bins and taking out the trash & recyclables as-needed (Recyclables should be separated into "burnable trash", plastics, and cans + glass bottles).
Smoking is strictly prohibited inside the Guesthouse (this includes electronic cigarettes or vapes).
Smoking outside the guesthouse, including anywhere on the MIYABI Guesthouse property is also prohibited.
*Please note that we take this policy very seriously. Guests found to be smoking/have been smoking inside the guesthouse will be charged a penalty of 50,000 yen PER DAY of stay and asked to leave. Nos refunds will be given.
Breakfast is not currently available.
Miyabi Guesthouse features a full kitchen, including a toaster, cooking pots + pans, a rice cooker, etc., so please feel free to use them.
There are various local restaurants + cafes in the area, however as we are in the countryside their opening hours tend to be a bit hit or miss. Please ask us for recommendations - we've tried them all!
There are several Onsen near Miyabi Guest House of varying standards and amenities, some as close as 3-4 minutes by car, while others are slightly farther away:
[Meiotoiwa Onsen] Meiotoiwa Onsen Rakuyo 3 minutes by car
[Tedori Onsen] Bird Humming Torigoe Kobo-yu 4 minutes by car
[Hakusan Suginoko Onsen] Hakusan Suginoko Onsen 10 minutes by car
[Daimon Onsen] Daimon Onsen Center 12 minutes by car
[Hakusan-ri Onsen] Hakusan-ri 16 minutes by car
[Himei no Yu] 17 minutes by car <No. 1 in the ranking of “Popular Super Public Baths and Hot Spring Facilities in Ishikawa Prefecture” as of December 2024
There is a Genki supermarket and two Konbini just a short 5-minute drive away.
A Coop Tedori store 5 minutes by car | Business hours: 9:00-19:30
Genki Hakusancho store 5 minutes by car | Business hours: 9:00-21:00
Lawsons + 7-Eleven 5 minutes by car | Open 24 hours
JA Hakusan Farmers Market 15 minutes by car | Business hours: 9:00-19:00 Irregular holidays (also open on Saturdays, Sundays, and holidays)
*This is a large, popular shop that sells farm-fresh vegetables, fruits, rice, fresh fish, flowers (cut flowers and potted plants), and other daily necessities, and is popular among shoppers from Kanazawa.
Things get broken occassionally. It’s life, we get it. However, If a customer seriously damages any household items or equipment, we ask that you let us know promptly and honestly. Please note that guests are liable for damages beyond “normal wear and tear”, and will be charged accordingly depending on the item that is broken or damaged. Please also note that we take inventory between each new guest’s stay and any items that are found to be missing will also be charged back to the guest accordingly.
There is no “shuttle service” to Miyabi Guesthouse, however it is possible to take the local train from Kanazawa Station to Tsurugi station, which is only a 10 minute drive from the guesthouse, where guests who do not have their own car can take a taxi. Likewise, we recommend the best option from Komatsu airport is taxi – or better – to arrange your own car hire during your intended stay.
Before Reservation
For inquiries before making a reservation, please contact us via the Inquiry Form in the "Contact US" section of our homepage.
After a Confirmed Reservation has Already Been Made
As we currently only take reservations for Miyabi Guesthouse through Airbnb, after a reservation has already been made, please use the Enquiry channel provided by AirBnB for any questions or concerns prior to your stay with us.